Shipping policy

Shipping Policy

Overview

This Shipping Policy applies to all orders placed with Beneath The Bark. By placing an order, you agree to the terms outlined below.

Processing & Production Times

Many of our products are handcrafted and made to order.

• Custom orders: Production times are listed on the product page and/or at checkout

• In-stock items: Typically ship within 2–5 business days

Production times do not include shipping transit time.

Shipping Locations

We currently ship to:

• Canada

• United States

If you require shipping outside these regions, please contact us prior to placing an order.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Item size and weight

• Shipping destination

• Selected shipping method

Any free shipping promotions will be clearly stated on the product page or at checkout.

Estimated Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. Delivery times may vary due to carrier delays, weather, customs processing, or other factors outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information when available.

Customs, Duties & Taxes

For U.S. orders shipping from Canada:

• Customers are responsible for any applicable customs duties, taxes, or import fees

• Beneath The Bark is not responsible for delays caused by customs clearance

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

Beneath The Bark is not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Delays or losses due to address errors

Reshipping costs may apply if an order is returned due to an incorrect address.

Damaged or Lost Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the item and packaging

If a package is lost in transit, we will work with the carrier to resolve the issue.

Delivery Responsibility

Once an order is marked as delivered by the carrier, Beneath The Bark is not responsible for theft or loss due to unsecured delivery locations.

Changes & Cancellations

Orders cannot be modified or cancelled once production has started. Please contact us as soon as possible if you need to request a change.

Contact Information

For shipping-related questions, please contact us at: info@beneaththebarkcanada.com